CUSTOM ORDERS Request custom orders via hello@fursandfables.com or our Contact Us form. Design, price, and timelines will be agreed upon in writing before work begins. Design revisions may incur additional fees. Production begins after a custom order is placed via our webstore. For fursuits and other large commissions, a non-refundable deposit is typically required. This deposit covers one-third of the estimated labor cost and all materials. The remaining estimated labor cost is payable in two equal installments: one at the two-thirds completion point, and the final instalment upon completion. Any deviations from this deposit amount and payment schedule will be discussed and agreed upon during the design discussion phase. Custom order cancellations may not be refunded if production has begun. Material costs will be deducted from refunds if materials have already been purchased for the order. Proof of purchase is available upon request. Significant design revisions include, but are not limited to, changes to the primary colour scheme, the addition of complex features not initially discussed, or a complete redesign of a major component. Two rounds of minor revisions are typically included in the initial price. Further revisions will be quoted on a case-by-case basis. We will provide progress updates on your custom order at the same milestones as the payment instalments: at the two-thirds completion point. We can also provide more frequent updates if requested and agreed upon upfront. You will have the opportunity to approve the final product (e.g., via photos) before it is shipped. Furs and Fables retain artistic rights. The intellectual property of custom designs remains with Furs and Fables, and we reserve the right to resell items based on those designs, unless the customer expressly requests in writing that we do not do so. You are responsible for providing accurate measurements and details for custom orders.